I don't remember my password / I don't remember my login (reset password)

Modified on Sun, 22 Jan 2023 at 02:52 PM

Don't remember your login details? Follow the steps below to log back into the HUMANOO app!

  1. Go to the login screen and tap "Forgot your password?"

  1. Enter your HUMANOO ID OR the email address you signed in with. 

  1. Please follow the instructions

  1. If you originally registered with Google or Apple Sign-up, you will be informed to login using the respective method 
    Note: No password reset is required in this case, your device must have the relevant google/apple account signed in for you to be able to select it for login.

  2. If you registered with an email address & password, you will be sent a mail to the respective email address and must follow the instructions provided to you in the email. 
    Note: The email is valid for 24 hours. Please be sure to check your Spam folder if you cannot find the email.  

  3. If you signed up before December 2020, you may have chosen to register with a username & password (no email address) or Facebook. In these cases, please reach out to our Support Team so they can upgrade you to a supported Sign-In Method (Email, Google, Apple).


Having trouble creating a new password? Remember that your password must meet minimum requirements. You can find details here.

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