1. Make sure that your fitness wristband / smartwatch is connected to your provider's app.
Open the app of your provider on your smartphone and make sure that the data of your fitness wristband / smartwatch matches the app of your provider. If this is not the case, check the connection between your fitness wristband / smartwatch and the provider app and re-establish the connection if necessary.
2. Synchronize your fitness wristband / smartwatch regularly with the provider's app.
Most fitness wristbands / smartwatches automatically update their data with the corresponding app of their provider. However, the data exchange is not always complete. To ensure that your activity data is received by HUMANOO, open your provider's app regularly to ensure complete data transfer.
3. Be patient: the data is not displayed in real time.
HUMANOO updates your data as soon as an update has come from your provider. This means that your data will not be displayed in real time in HUMANOO. But don't worry, during the course of the day all your data will be updated.
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