2.2.1 How can I reset my password?

When registering, you have either entered your email address or three security questions.

For both methods you need your HUMANOO ID. 

1. reset password using your email address

  • Tap "Forgot your password?" on the login screen.
  • Enter your HUMANOO ID - an email will be sent automatically to the email address you entered.
  • If you don't receive an email, please check your spam (or junk) folder first and, if applicable, check your other email accounts - maybe you registered with a different email address back then?

2. reset password using security questions

  • Tap "Forgot your password?" on the login screen.
  • Answer two of the three security questions.
  • You will now be given the opportunity to reset your password.

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