2.3.1. How can I reset my password?

When you registered, you entered either your email address or three security questions.

For both methods you need your HUMANOO ID. 

1. Reset the password using your email address

  • On the login screen, tap "Forgot your password?
  • Enter your HUMANOO ID - an email will be automatically sent to the email address you entered in the next step.
  • If you do not receive an email, please check your spam folder and, if applicable, check your other email accounts - maybe you registered with a different email address at the time?

2. Reset your password using the security questions

  • On the login screen, tap "Forgot password?
  • Answer two of the three security questions.
  • You can now reset your password.

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